Troubleshooting Device Syncing

First, please make sure that you have gone over the basic instructions for how to get started:

https://help.sharpen.com/article/12-start-a-sharpen-reading-lesson-with-your-learner

If you have followed those steps, have confirmed that you are using supported devices, and you are still experiencing issues, you will want to log out of the app on both devices and the sign back in. This should reset the connection and you will be able to continue with our teaching.

Signing out of Instructor Device

Signing out of Learner Device

Once you have signed out on both the instructor and leaner devices, you can log in to your account again and follow the steps to start a reading lesson.